Why should I pre-order now?
Pre-ordering ensures you secure popular plants before they sell out in the upcoming season. Additionally, prices are expected to rise in the spring, so pre-ordering now allows you to take advantage of discounts such as 50% off.
How does pre-ordering work at Pixies Gardens?
When you pre-order a plant, you're reserving it in advance. You'll be charged at the time of pre-order, and the product will be shipped to you once it arrives in stock in spring.
What are the shipping charges for pre-orders?
Shipping charges are calculated based on your order total. Orders over $99 qualify for free ground shipping.
Are there any delivery restrictions?
Pixies Gardens delivers to all 50 U.S. states but does not ship to Puerto Rico, P.O. boxes, Alaska, Hawaii, U.S. territories, international addresses, or APO addresses. Additionally, certain plants cannot be shipped to specific states like California due to state restrictions.
Can I modify or cancel my pre-order after placing it?
Yes, you can modify or cancel your pre-order, but this must be done before the plants are prepared for shipping. Contact customer service as soon as possible with your order details.
Will I be notified when my pre-order ships?
Absolutely! You’ll receive an email notification with tracking information as soon as your pre-order is shipped.
What if my shipping address changes before the delivery date?
If you need to update your shipping address, please contact customer service at least two weeks before the expected shipping date to ensure timely delivery.
Can I combine pre-order items with in-stock items in one order?
Yes, but they will be shipped separately. In-stock items are shipped immediately, while pre-order plants will ship when they become available. Additional shipping charges may apply.
What if the plant I pre-ordered becomes unavailable?
In rare cases where a plant becomes unavailable due to supply issues, you will be notified and offered a choice of a substitute plant, store credit, or a full refund.
Do pre-order plants come with a care guide?
Yes! Every plant you receive will come with specific care instructions to help it thrive in your garden.
Are there any discounts on bulk pre-orders?
Yes, we often offer special discounts for bulk orders. Reach out to our team for more information on pricing and availability.
How do I know if my zone is suitable for the plant I pre-order?
Each plant listing includes information on suitable USDA hardiness zones. Please check this carefully to ensure the plant will thrive in your region.
Can I choose a specific shipping date for my pre-order?
We do our best to accommodate special date requests, but shipping depends on plant availability and weather conditions. Please contact our team with your preferred date, and we’ll see what’s possible.
What happens if my pre-order is delayed?
In rare cases of delays due to weather, supply issues, or shipping constraints, we’ll keep you informed with regular updates. You’ll receive an email notification if the shipping date changes.
What if my plant doesn’t survive after delivery?
We want you to love your garden! If your plant doesn’t survive despite proper care, reach out within 30 days of delivery with photos, and we’ll work with you on a replacement or credit.
Can I track my pre-order shipment?
Absolutely! Once your order ships, you’ll receive an email with a tracking number so you can monitor its journey to your doorstep.
What should I do if I receive the wrong plant in my pre-order?
Mistakes happen, and we’ll make it right! Contact us within 2 days of receiving your order with photos, and we’ll promptly arrange a replacement or refund.
What payment methods are accepted for pre-orders?
Pixies Gardens offers multiple secure payment options for pre-orders, including major credit cards (Visa, MasterCard, American Express), PayPal, and other online payment platforms. For complete clarity, you can confirm specific accepted methods during the checkout process. For more details, please visit the checkout page.
Do you offer gift options for pre-ordered plants?
Yes, you can pre-order plants as gifts. During checkout, select the gift option, and we will include a personalized message with the delivery.
Are pre-order plants different from in-stock plants?
No, pre-order plants are the same high-quality plants we offer when in stock — the only difference is you’re reserving them ahead of the growing season to ensure availability.
Will pre-order plants be in pots or bare-root?
It depends on the plant type. Each product page will specify whether the plant is potted, bare-root, or shipped with a root ball. We ensure plants are packed to maintain their health during transit.
What does it mean to pre-order a plant?
A pre-order is a way to purchase a plant before the season. It allows you to secure your plant in advance, ensuring that you receive it with minimum cost and on time.
Can I pre-order any product from Pixies Gardens?
Not all plants are available for pre-order. Only certain plants that are marked as available for pre-order on our website can be reserved in this way.
How do I place a pre-order for spring?
To pre-order a plant, visit the product page on our website and click on the pre-order option if available. Add the plants to your cart and proceed with the checkout process as you would for a regular purchase.
When will I receive my pre-ordered Plants for spring?
The estimated shipping date for pre-ordered plants will be Spring. Keep in mind that these dates are subject to change due to factors beyond our control, such as seasonal delays or shipping issues. We will do our best to keep you updated on any changes.
Is there any advantage to pre-ordering products?
Pre-ordering can be advantageous if you want to secure highly anticipated items or exclusive products at huge discounts. In season due to high demands, these plants are either not available or if available the prices are very high. Pre-booking the plants also ensures that you receive the product as soon as it becomes available without the risk of it selling out.
